Because respect and protection of your privacy is as important to you as it is to us, we ask you to spend a few minutes of your time reading our privacy policy.

Twenga, like most tech companies, collects and processes data about you in order to provide you with a quality service and continuously improve it. Our privacy policy reflects our ongoing commitment to take care of the data we collect while providing you with a more relevant browsing experience.

The following privacy rules explain:

  • What data we collect.
  • How we use this data.
  • How we collect this data.

Our Privacy Policy governs the collection and use of data, operated on all Twenga sites, services and pages. To facilitate your reading, the main technical terms are explained in our glossary accessible here.

For any further questions, Neem contact met ons op.

  1. What data do we collect?

    Twenga is required to collect usage data.

    A/ Data collected when using Twenga services

    We collect data, especially to identify products and offers that may interest you, facilitate and optimize your navigation or improve the services we offer.

    This usage data relates in particular to the details of the use you make of our services (the pages visited, the offers consulted, the terms you are looking for, etc.) or the identification of your session by means of cookies. In addition, our server logs record the browser used, the operating system, the IP address and the origin urls.

    Below are the types of data we collect:

    • We collect data on the Twenga services you use and the use you make of them (Twenga sites, Twenga Solutions).
    • We also collect information about Twenga's offers that you have seen and viewed on advertising materials such as banners and widgets.

    B/ Specific cases

    Exceptionally, we may collect or have access to personal data in the following cases.

    • B.1 Twenga Solutions partners

      When you become a partner of Twenga, you complete a registration form indicating both personal data related to your identity (last name, first name, email, etc.) and those related to your site and/or your company (SIRET, website address, head office, bank details where applicable).

      In accordance with law number 78-17 of January 6th, 1978 relative to computing, files and liberties, you have the right to access your personal data, modify them and oppose them for legitimate reason, the ones processed by Twenga, which you can exercise at any time by sending us your request.

  2. How do we use the data collected?

    The data collected is used to provide, enrich and improve the services we offer. They allow us to develop the relevance of our search engines and to offer you more adapted content. We use this data to personalize our search results and the offers we put forward.

    We use different technologies to optimize your user and browser experience, including providing you with a version of our services in your language or offering merchant offers that are in your area. It is not possible for us to identify you with the data collected and we do not combine information about you from third-party sources. Therefore, we do not know who you are, we do not know your name, address, etc.

    In addition, we do not trade any of this data. We do not communicate or share them with any third party.

  3. How do we collect data?

    We use different technologies to collect and store such data, including service cookies and advertising cookies, tags and anonymous identifiers. So when you access the Twenga and Twenga Solutions site(s), cookies are transferred and installed on the computer or mobile terminal from which this access is made.

    A/ The cookies

    Cookies are commonly used on the internet to facilitate your browsing or bring you a more relevant browsing experience. They allow you to benefit from all the functionalities of our sites, which is why we recommend that you leave them active if you want to make the most of Twenga's services.

    Other technologies such as tags and anonymous identifiers are likely to be used. In order to facilitate the reading of this document, these different technologies are grouped under the terminology "cookies".

    It is not possible for us to identify you with the data collected and we do not combine information about you from third-party sources. Therefore, we do not know who you are, we do not know your name, address, etc.

    Cookies that can be placed on the terminal that you use when browsing sites have different features:

    • Strictly necessary cookies, which are essential for using Twenga services;
    • Functionality cookies, which are mainly intended to improve your browsing on Twenga sites, in particular by adapting the site to the display preferences of your terminal (e.g. cookies memorizing your language);
    • Advertising purpose cookies, which allow you to be offered targeted advertising as well as to follow the actions made on advertising links for the purpose of managing the corresponding contracts. Cookies with this type of purpose may be deposited by us or on our behalf, on or off the sites. These cookies may also be posted on our sites by or on behalf of the advertiser at the origin of the advertising content published on our sites. The issue and/or use of cookies by these third parties is subject to the policies of these third-party companies, which are committed to comply with the enforced regulations;
    • Statistic cookies, which allow us to measure the audience of all or some of the sites and thus to establish statistics and to know the attendance volumes.
    Cookie: Type Objective Data retention period More information
    comparator_session (Twenga) Functional This cookie, corresponding to a unique identifier generated at random, enables our infrastructures to distinguish between visitors for a better experience. Functional -
    XSRF-TOKEN (Twenga) Functional Protects against piracy and malicious actors. Functional -
    safe (Twenga) Functional This cookie enables us to recognise users of legal age. It authorises them to access the adult areas of our site. 4 hours -
    cookiewarning (Twenga) Functional This cookie allows us to not display the cookie banner again to users who have already accepted the cookie banner 7 days -

    B/ Modify your browser settings

    You have the possibility to change the settings of your internet browser to accept the storing of cookies on your device, to refuse the installation of cookies on your computer or to require that you be informed of the download of cookies and to ask for your agreement every time. In the event of disabling cookies, we inform you that certain features and services of the Twenga site or services may not work properly.

    For each of the main browsers, you will find a link to a page explaining how to set cookies for each concerned browser:

    1. Internet Explorer™
    2. Safari™
    3. Chrome™
    4. Firefox™
    5. Opera™

    The cookies installed during your browsing on Twenga sites and service by us have a maximum lifespan of 13 months, in accordance with the applicable regulation.

  4. Neem contact met ons op

    For questions about our privacy policy, you can contact us:

    1. Via our contact form.
    2. By letter: Twenga SAS, Legal Department, 4 Rue Jules Lefebvre, 75009 Paris, France

    Last updated: 21 July 2023

    Our privacy policy is applicable as of the date indicated above.
    We reserve the right to revise it at any moment.

  5. Definitions:

    Cookie: A cookie is a text file that can be saved in a terminal when viewing an online service with a browser. A cookie file allows its issuer, during its period of validity, to recognize the relevant terminal each time this terminal accesses digital content containing cookies from the same issuer.

    Anonymous ID: An anonymous ID is a string of random characters that is used for the same purposes as cookies, but on platforms where they are not available, such as on some mobile devices.

    Usage data, or navigation: This data relates in particular to the details of the use that you make of our services (the pages visited, the offers consulted, the terms which you search, etc.), the identification of your session by means of cookies, the navigator used, the operating system, the IP address and the origin URLs.

    Personal data: This is the data you provide us when you sign up or subscribe to one of our services in which you identify yourself. For information purposes only and without limitation, this personal data is for example: your name, your email, your billing information or any other information that may be associated with you.

    Pixel Tag: A pixel tag is a technology placed on a website or in an email, in order to track activities on this site or to detect the opening of this email or access to its content. The use of a Pixel Tag is often related to the use of cookies.